"Next, virtually all manufacturers have upgrade programs and/or competitive displacement programs in place. You can upgrade to Windows or Linux versions depending on the manufacturer. Amanda and Active Voice in particular have some fantastic upgrade programs for their already installed base.
With the new operating systems come new applications and features, such as: ASR - Automatic Speech Recognition eliminates the callers need to press keys or to know specific extension numbers to get connected to someone who can help. VoicEmail sends voice mail to your email as an attached .wav file so that your office and field personnel can get their voice messages without having to call the office voice mail system. It reduces the number of ports you might need for voice mail because you are picking up your voice mail at the same time you log into get your email. VoicEmail reduces employee time, makes employees more efficient, and reduces telephone costs.
Fax server technology can now be part of every Voice Processing System saving tens of thousands of dollars and unifying different applications."
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