| "This solution has the capability to completely revolutionize your multi-site corporation by standardizing all locations to a common Unified Messaging system that integrates with existing and future telephone switches and customer management systems. This includes Voice Mail, Fax Mail, and EMail. This solution provides a single, easy to administer system with a centralized DataCenter utilizing your company’s Wide Area Network (WAN).
The centralized DataCenter consists of a database server and web server. The database server, using Microsoft SQL Server, acts as a common store for all voice processing servers. The web server supports all Unified Messaging functions to the workstations and company mail server. The use of such a DataCenter allows for easy, centralized administration with all systems through the Microsoft Management Console (MMC) or Symantec pcAnywhere.
Once the DataCenter is in place, an inexpensive Voice Processing server is installed at each location to provide basic functionality at the local level. This includes integration with the Telephone Switch (Message Waiting Lights, etc.) and voice processing (Automated Attendant, etc.). Once the Voice Processing server is in place, the only remaining task is to create the relative mailboxes and Auto Attendants in the DataCenter. Even with differing Telephone Switches, all configurations are already separated and standardize away from the local Voice Processing servers. Locations may be run in parallel with current Voice Mail systems, cut over incrementally, or cut over completely at your discretion.
Reliability & Performance
If a link in the Wide Area Network (WAN) is severed, call processing and message taking will continue. Messages will be stored on the local Voice Processing server until the link is reestablished after which time they will then automatically, with no intervention, synchronize with the DataCenter. Included Link Manager actively monitors the WAN connection and can notify administrators of a severed link. Bandwidth requirements for transferring of messages on the WAN are negligible as all are digitally compressed.
To increase performance and lower bandwidth utilization even further, whenever a user checks their messages, the local Voice Processing server automatically retains all messages in cache until the user deletes it from their mailbox. This translates into the message only having to be transferred over the WAN one time per location. The same is true for Automated Attendants and Greetings.
Varying levels of hardware redundancy are available from Commercial to Carrier Grade equipment. Hot-swappable redundant storage & power, error-correcting registered memory, etc… no problem! DC Power Supplies and High Density racks are also available. All servers are open architecture and PC-based running Windows 2000 Server connected via company Wide Area Network (WAN). No AMIS or proprietary network scheme is required.
Power & Flexibility
Once implemented, you can also take full advantage of the included Software Development Kit (SDK) and further integrate the solution with existing and future customer management systems. Integration is possible through either XML Web Services or COM. Possible applications include Enterprise Resource Planning (ERP), Customer Resource Management (CRM), and the like. An Example may be the capability of tagging Customer Accounts with varying Voice Mail Messages containing comments, complaints, or praise. There is vast potential in the ability to integrate.
Be sure to contact Voice Mail, Inc. via the WebSite (www.voicemailinc.com) or Phone (305.828.4100) if you have any questions, or to speak with a Sales Engineer.
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