One of the worst things that can happen to any business, is for its voice mail system to crash hard. The critical points of failure are hard drive, power supply, and boards. We've learned over the years that while it is still an option to replace a machine's individual parts, it is many times not the best choice. Parts failure is often the beginning of a downward trend in system integrity. While replacing the system all together with a more recent voice mail with unified messaging, speech recognition, etc. is a sound consideration, we realize our customers many times simply love what they have already and only want its continued longevity.
The voice processing industry has made some excellent strides in incorporating and blending new technologies into its voice mail systems in attempt to combat the Mean Time Between Failure (MTBF), which all electronics have. The most effective means to avoiding these hard crashes is through redundancy. While previously only available to proprietary and more expensive platforms, we can now add Hard Drive, Power Supply, and Processor redundancy to your enterprise system, and they are suprisingly affordable! Other special features include DC Power, current 160 & 320 SCSI Interfaces, and Intel Pentium III and IV processors!
Frequently Asked Questions (FAQ)
I have an OS/2 based voice mail system (Active Voice Repartee, AVT Call Xpress, Octel 100, etc.), can I still upgrade the chassis?
Is installing the new chassis really complicated?
Okay, I want to replace my voice mail system's chassis, so what do I do?