The telephone is vitally important to your business, for communicating with customers as well as with coworkers, suppliers and other colleagues. Customers, especially, expect you to use the latest communications tools to provide the best service possible in order to make doing business with you easy.
A V A Y A
The Multimedia Messaging Solution That Improves Cost-Effectiveness, Customer Service and Productivity
The means bringing new communications technologies into your business can make the difference between having a competitive edge and losing customers.
Avaya Octel Messaging Division's (OMD) Octel 100 is the smart, cost-effective way to enhance your telephone system with the latest multimedia messaging technologies that will increase customer satisfaction and help you run your business more effectively.
The Proven Benefits of Messaging
Avaya Octel 100 puts the power of integrated voice and fax messaging to work for your business, delivering solid benefits including:
Voice messaging minimizes the number of employees you need to answer your telephones. Callers can leave messages or obtain routine information without assistance from your employees - freeing them to prioritize and perform other duties as needed. Avaya Octel 100 fax capabilities can help eliminate the need for redundant resources such as dedicated fax lines and multiple fax machines.
Avaya Octel 100 makes your business available and responsive to customers 24 hours a day, seven days a week. Your sales department can use messaging to accept orders any time of the day or night-so you're accessible when customers need you. Use messaging tools to collect, track and manage sales leads. Or, provide recorded product information on demand, by voice or fax, to supplement sales efforts.
Improved Customer Service
In addition to making your business accessible 24 hours a day, Avaya Octel 100 allows callers to reach the right person or department quickly and easily, without the frustration of no answer, transfers or waiting on hold. Fax messages can be sent directly 10 a service representative for prompt action.
The convenience of voice and fax messaging means fewer interruptions to your day, and less unproductive lime spent on the phone or check-mg the fax machine. Avaya Octel 100 helps you receive, access, organize and share information with ease-making you more productive.
Optimized Day-to-Day Operations
Messaging also enhances your internal, daily communications, providing efficient ways for employees to access, forward and "broadcast" information anywhere within your business. The same convenience is available to those who are away from the office. It means easier collabo-ration and faster decision making.
Easy-to-Use Business Tools
Avaya OMD's Octel 100 provides an array of user-friendly business messaging tools in one economical package.
Automated Attendant answers and routes your calls promptly and courteously, 24 hours a day. You can have the Automated Attendant answer all your calls, select lines or only the calls that your operator or receptionist is unable to take-whatever is most appropriate for your business. In conjunction with an overhead paging system, Avaya Octel 100 can even give callers the Option to page you.
Voice Mail allows callers to leave recorded messages in your password-protected mailbox any time-so callers can communicate with you even when you're away from your desk or out of the office. Using your password, you can retrieve your messages from any touch-tone telephone, any time. You can also share messages with coworkers, using a touch-tone phone to forward the messages to other voice mailboxes.
Unlike handwritten messages, Avaya Octel 100 Voice Mail messages are never garbled, incomplete, incorrect or misinterpreted. You hear each message in a caller's own voice and tone so you hear much more than just the caller's words.
The Fax Messaging option gives you the same flexibility that you get with Voice Mail, adding critical reliability and security benefits. With Avaya Octel 100 customers, coworkers and colleagues can send a fax to your fax mailbox for retrieval from any fax machine, any time. Avaya Octel 100 notifies you the instant a fax is received in your mailbox. The faxes are printed when and where you specify, so their contents can remain confidential. Or, you can forward or broadcast a fax to coworkers to share important information. You can even "attach a voice comment to the fax before you forward it.
Easy Management of All Your Messages
Avaya OMD's Octel 100 offers a familiar graphical Windows1 - based interface that lets users manage all their voice and fax messages with ease, right from a desktop PC. The optional Visual Mailbox lets you quickly organize all your messages and prioritize your message handling, using pull-down menus and your PC mouse.
The Visual Mailbox window gives you a complete overview of your mailbox's contents, including:
How many messages you have
Whether messages are from outside callers or from other system users
The day and time each message was delivered
Whether each message is voice, fax or both
The type of message delivery-normal, urgent or private
Whether a message has been forwarded to you by another user
You can even add or edit personal comments in a message notes column onscreen, to help you recog-nize messages or categorize them into folders for future reference. And with the Visual Mailbox, you can listen to voice messages or read faxes in any order, discard them, forward them or save them as you wish.
Individual Call Management Features
The Visual Mailbox also includes features to help you personalize your call handling. Using your telephone receiver and on-screen "tape deck" controls (rewind, stop, play, fast forward), you can record your mailbox greeting and other messages, which you can forward or broadcast to other Voice Mail users. You can even get confirmation when a message has been received.
The Visual Mailbox Call Handling screen lets you activate call blocking and choose handling options for your incoming calls. For example, block calls to your extension and have them forwarded to another extension or Voice Mail whenever your line is busy. Or. switch from the no answer/busy option you use during the day to call blocking with customized mes-sage for after-hours calls.
The Visual Mailbox even includes a screen-based dialer that lets you dial outbound calls from your PC just by typing a phone number or selecting a number from your personal or corporate directory.
Messaging Made Even More Valuable
The affordable Avaya Octel 100 includes an array of design tools that you can use to easily build a variety of applications customized to your business and your customers' needs. For example, the optional fax retrieval "information on demand" application lets you provide callers with access to documents by fax, 24 hours a day, without assistance from your personnel. It allows callers to receive the information they want, immediately, regardless of time of day or where they are.
You can activate the announcement capability to provide routine information to tell callers more about your company, products or services freeing staff for tasks that require personal attention.
You can also set up your voice messaging to handle information collection-a time-saving way to gather important information by recording callers' answers to pertinent questions. You can use it for automated order placement, customer or employee surveys, job application prescreening and much more.
Graphical Customization Tools
The Visual Architect feature of Avaya OMD's Octel 100 is a graphical, drag-and-drop interface for creating customized applications for your messaging system and for individual user mailboxes. Applications include call routing, information on demand, information Collection and m rich more.
Visual Architect lets you view your applications onscreen as you are designing them, then ensures that your application is complete and functional. It runs a "logic check" to confirm that all variables are entered and valid. Visual Architect even automatically disables incomplete branches so callers can't get trapped in escape-proof loops in your Avaya Octel 100 system.
In addition, Visual Architect's viewable, printable application flow charts and annotated voice prompts make it easy for you to modify custom applications as your business needs evolve. So, there's no need to start from scratch when you want to make changes. The optional Developers Toolkit lets you "inject" an application developed at one location (such as your main office) into an Avaya Octel 100 system at another location. This saves time, simplifies system administration and assures consistency from one office to the next.
Compatible with Your Phone System and Your Needs
Avaya Octel 100 integrates effortlessly with a host of tele-phone systems. It supports up to 16 voice ports, 4 fax ports2 and 60 hours of storage, for optimum messaging flexibility.
In addition, AMIS or OctelNet networking makes messaging between remote sites both economical and simple. Using standard protocols, it extends your messaging capabilities across the country or around the world.
1 Windows is a trademark of Microsoft Corporation
2 Maximum voice and fax ports cannot be achieved simultaneously
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