InnLine Features List
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Note: Features in bold are part of the enhanced software package

Guest Voice Messaging - Free-up staff time by allowing callers to leave confidential and timely messages in their own voice.

  • Easy-to-use guest voice mail
  • Automatic message playback
  • Access to Automated Guest Services
  • Guest voice mail tutorial
  • Guest configurable greeting/passcode
  • Off-premises voice mail access
  • Deleted message recovery
  • Voice mail holding box at check-out
  • Extended stay property modes

Automated Guest Services - Provides a wide range of information to your guests with a touch of a button including travel information, weather forecasts, road conditions, current time, room service and local food delivery, local information about restaurants, theaters, shopping, and other attractions. It also allows you to generate revenue by having outside vendors advertise their message on InnLine.

  • Guest configurable wake-up calls
  • Informational recordings
  • Guest comment box
  • Guest surveys
  • Direct connect hotel/external services

Staff Voice Messaging - Special instructions, work schedules, and maintenance orders can all be communicated using InnLine. It will even deliver messages to pagers.

  • Staff configurable greetings/passcode
  • Off-premises voice mail access
  • New staff user tutorial
  • Individual personal operators (secretary)
  • Staff configurable message notification: pager/telephone
  • Message type control: normal/urgent/private/certified
  • Message replay options: fast forward/rewind/pause/skip
  • Deleted message recovery
  • Staff configurable distribution groups

Front Desk Administration - InnLine is especially easy to administer.

  • Quick access to administration function via front desk phones
  • Setting of guest wake-up calls
  • Express message sending to guest or staff
  • Assist guest access to voice mail
  • Assist previous guest access to holding box
  • Guest voice mail room change
  • Guest administration: check-in room/refresh message lamp
  • Undelete guest messages
  • Easy daily maintenance (for non-PMS integrated systems)
  • Access to report package

Automated Attendant - Outside calls get automatically routed to the proper department or individual while an operator is available for additional assistance.

  • Department menus
  • Guest staff extension dialing
  • Guest/staff dialing directory
  • Call queuing
  • Guest transfer security
  • Configurable security failure destinations
  • Multiple Automated Attendants

Fax Services

  • Voice mail reports sent to front desk fax
  • Fax-on-demand

PMS Integration - Property management integration allows your PMS to communicate with InnLine, further reducing administration time.

  • Guest check-in/check-out
  • Guest room move
  • Guest dialing directory support
  • Guest message security

(Note: Features are PMS dependent)


  • Multiple password security
  • Accurate (Atomic Clock) time maintenance
  • Remote maintenance software
  • Diagnostic utilities
  • System event and error logging
  • Automatic system failure notification
  • System reports scheduler

Note: Terms and specifications subject to change without notice. Hardware subject to change with availability. For a complete list of features, refer to the current InnLine Express software feature sheet.

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